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About CT

Customer Experience

A passion for true partnership.

98.75%

Customer Satisfaction Score

Open and transparent communication is critical to a successful partnership. As a trusted IT service provider, we invest in training, systems and processes that foster collaboration.
trent-team

12consecutive years.

CSIA Australian Service Excellence Awards - 2013 Winner to 2024 Winner
Learn more about our accreditations and awards
Customer experience is (and always be) at our core as an award winning IT company in Australia
Andy Rankin

Meet our Chief Customer Officer

People have always been my passion. From my first retail and hospitality roles through to my current position as CT’s Chief Customer Officer (CCO), understanding what people want and need in order to feel successful, happy and engaged has informed how I interact with customers and team members alike.

I started at CT working on the Service Desk and have filled many roles throughout the organisation on my journey to CCO, making me intimately familiar with our strengths (and weaknesses)!

Setting up CT’s teams to facilitate extraordinary customer experience is what continues to enable us to deliver excellence, but acknowledging the challenges for continued improvement is what allows us to be human. Those human partnerships are the key to our shared success with our customers.

As a customer-focused IT services company our mission is to ensure our approach aligns with customer needs at every level.

Andy Rankin
Joined 2013
Supported by a customer-focused company with a dedicated team.
edu-team

What does Customer Experience mean to us?

Meet some of our customer obsessed team empowering Australian businesses:

Emily Challons
Emily Challons

Project Manager in Projects

Joined 2022
"Customer experience means engaging closely with clients throughout a project’s lifecycle, ensuring their needs are heard and deliverables are met. For a major recent migration project, I worked closely with a client over a five month period, providing regular updates and solutions to challenges. By building rapport and being available to address concerns, we delivered a successful outcome leaving the client confident and satisfied."
Trent D’Elton
Trent D’Elton

Manager - Transitions

Joined 2016
"A big part of providing exemplary customer experience focuses on delivering quality and excellence beyond the product or service, from the first interaction to post-delivery. It’s about making customers feel valued, heard and supported. At CT, we work together to address challenges quickly and effectively, which generates great feedback from our end-users who notice the massive improvements we deliver. Memorable customer experience benefits everyone - from our clients themselves to the teams that support them. This is what drives lasting satisfaction and success."
Natalie Soubalov
Natalie Soubalov

Service Management Specialist

Change - Service Management

Joined 2022
"It’s all about making our clients feel valued and informed every step of the way. At CT, I ensure clear communication around security vulnerabilities, their impact, and our approach to resolving them. By keeping clients in the loop and managing change effectively, we minimise disruptions and build trust, ensuring a seamless and secure experience."
Building formidable partnerships:
Beyond just IT Services, we seek to build a true partnership with each and every customer by understanding their organisation, the services they provide to their customers and determining how we can help support that as a community-focused IT partner.
Robert Fois

Exploring an 8-year partnership

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Centorrino Technologies exemplifies excellence in the IT services industry through an unwavering commitment to customers, investing in its business to meet client needs and foster strong relationships, while ensuring adherence to government regulations, and compliance with relevant standards.

Robert Fois
Head of Information Services
National Transport Commission (NTC)
Customer led Continuous Improvement:
While we aren’t perfect, we are committed to being better tomorrow than we are today. Your feedback is what powers our continuous improvement program as a recognised IT partner in Australia.
Advice when you want it , every step of the way.

Learn more about why organisations choose CT as their trusted IT partner in Australia

Our promise:

You’ll always be at the heart of everything we do.

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Service Delivery Manager (SDM)

  • The SDM ensures all existing services provided by CT are delivered to the highest standard possible. Acting as an escalation and contact point, they remove roadblocks and promptly address both technical and non-technical queries for our customers.

Delivery Team

  • As part of our Managed Services department, the Delivery Team ensure seamless and proactive IT support is modified to customers’ unique needs, maintains operational excellence by managing day-to-day IT services and resolves tech issues efficiently. Ultimately, they provide an exceptional service experience that is reliable and responsive, allowing customers to focus on their core business.

Expert Tech

  • The Expert Technical Team collaborate closely with customers to develop innovative IT solutions that enhance their digital landscape and drive technology adoption. This includes system design and implementation, ongoing support and training, and a focus on the end-user experience to ensure the solutions meet business requirements – thus driving efficiency and satisfaction.

Customer Success Manager (CSM)

  • The CSM works closely with customers to build a solid understanding of their IT strategy and pain points. From there, they will develop a tailored roadmap in conjunction with the customer, outlining exactly how CT can assist in transforming and improving the customer’s IT landscape.
We are Australia’s most obsessed customer service companyWhile managers choose CT, it’s the end-users who drive the decision to renew our contracts - making it essential to place their needs and experience at the heart of everything we do.
Adam Centorrino
Adam Centorrino
CEO, Centorrino Technologies

We are values-led:

Empathy

By empathising and putting ourselves in your shoes, we can better understand, identify and respond to your needs.

Beyond

We strive for excellence and continuously innovate to improve both our service interactions and the proactive support we provide, to be better tomorrow than we are today.

Together

Collaboration between our teams and our customers is how we build a stronger future together.

Trust

Trust is earned and we don’t take that for granted. It starts by delivering what we say we will, when we say we will.

Create

We love supporting local business and local communities, and we’re committed to making the world a better place.

After all - without you, there is no us.

Explore

the pillars of our customer experience:

We want to hear from you

To be the best in innovative IT solutions, we need to know where we can do better. That’s why we encourage feedback at every stage of our service.
Let us know how we can improve here